Return Policy

Return & Refund Policy – ZENITHS SHOP

At ZENITHS SHOP, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a simple return policy to make things right.

Eligibility for Return

  • Returns are accepted within 3 days after delivery.

  • To be eligible, the item must be unused, in its original condition, and in the original packaging.

  • A valid proof of purchase (order number, invoice, or receipt) is required.

How to Initiate a Return

To request a return, please contact us via our Contact Us page or click on the WhatsApp icon shown below. Our team will guide you through the return process.

Non-Returnable Items

  • Items that are damaged due to misuse or negligence.

  • Products without original packaging or missing parts.

Refunds

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed to your original payment method within 5–7 business days.

  • Shipping fees (if any) are non-refundable.

Exchange Option

If you prefer, you may request an exchange instead of a refund for eligible items.